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    Chevrolet Warranty & Roadside Assistance

    Chevrolet Owner’s enjoy the reassurance of a 3 year Warranty & Roadside Assistance plan.

Chevrolet Warranty

New and demonstrator Chevrolet models receive a 3 year / 100,000 km warranty, whichever occurs first.*

*Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the good repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.

Roadside Assistance 1800 931 802

Chevrolet Owner’s enjoy the reassurance of a 3 year Roadside Assistance plan. So if the unexpected happens, we’re only a phone call away.

Whether it’s a flat battery, you’re out of fuel or your vehicle is immobilised, we’ll get you going with a jump start, enough fuel to get you to the nearest service station, or a taxi to get you on your way.

Benefits DescriptionCost Allocation
Battery

Battery

Jump start (standard 12V battery)Covered
Jump start (24V battery) – where availableCovered
Battery replacement (odometer reading required / Vehicle less than 12 months old)Charged to HSV
Battery replacement (odometer reading required / Vehicle greater than 12 months old)Driver Expense
If specified battery unavailable: Vehicle will be towed to nearest dealer of vehicle manufacturer is covered.
Bogged Vehicle

Extrication ON

Extrication when bogged ON a 2WD legally trafficable road (by Service Provider’s usual method).

Covered
Extrication OFF

Extrication when bogged OFF a 2WD legally trafficable road (by Service Provider’s usual method).

Driver Expense
Special Equipment

Additional costs of special equipment (winches, additional or specialised vehicles)

Covered up to $250

Excess will be Driver expense

Definitions

A public or private road designed for and is in suitable state for a two-wheel drive vehicle. Includes the road-related areas immediately adjoining the road itself, such as road shoulders, breakdown lanes, median and parking places, AND

Road in which the Service Provider has permission to use and can be accessed safely by a standard Service Provider vehicle

Caravans / Trailers



Towing may be arranged for caravans or trailers whilst being towed by a VEHICLE which has experienced a roadside breakdown and requires towing, as per below

Tow to Safety

Tow to a safe location where caravan / trailer does not present a hazard to other road users

Covered
Tow same destination

If vehicle requires towing, caravan / trailer towing will also be arranged to the same destination. Any subsequent tow will be driver expense.

Covered – up to $250

Excess will be Driver expense

Special Equipment

Additional costs of special equipment (winches, additional or specialised vehicles)

Driver Expense
Fuel

Sufficient fuel to drive to nearest fuel retailerDriver Expense
Petrol / Diesel / LPG

Towing to the nearest fuel retailer

Covered
Incorrect Fuel

Where the wrong type of fuel has been put into vehicle

Driver Expense
Conditions

Quantity of fuel is determined by the attending service provider

Keys

IMPORTANT NOTE:

Replacement keys are at driver expense

Contractor attendance due to the following:

  1. Locked in keys
  2. Lost/Stolen keys
  3. Broken keys
  4. Immobiliser inoperative
Covered
A locksmith attendance can be arranged. Advise driver that there is no guarantee of a successful outcomeCovered
OR a Tow as per Towing benefitsCovered
Conditions

Service for lockout subject to satisfactory proof of driver ID, ownership or owner authority to drive vehicle
Definitions

Key means any device required to unlock / operate a vehicle. I.e. Includes transponders, remotes etc.

Natural Disaster

Reasonable alternative services may be arranged at Service Provider discretion.Covered
Off-Road Rescue

If the vehicle breakdown is off a legally trafficable road/remote area, service may be arranged at Service Provider discretion. Time delays may applyDriver Expense
Additional costs of special equipment (winches, additional or specialised vehicles)Driver Expense
Remote AreasAny breakdown which occurs in a remote area is entitled to service, however delays may apply.Covered
Extraordinary ServicesBenefits:

  1. After all ERA and PIM benefits are exhausted and the customer is still dissatisfied, Extra-ordinary benefits may be offered. Service consultant must note on the job:
  2. Why the customer is dissatisfied
  3. What service the customer considered inadequate
  4. What service is being offered to satisfy the customer
  5. Limit of $300 inc GST
Covered
Personal EffectsWhere a driver’s personal effects and/or clothing are stolen or damaged as a result of breakdown, theft or accident, (does not include any goods carried in conjunction with any business, occupation, cash or credit cards), the driver is entitled to reimbursement.Covered
Taxi

If vehicle is where a taxi service is present and / or available and towing is required, a single one-way taxi service can be arranged.Covered – up to $55 (inc GST)
Subsequent taxi service may be arrangedDriver Expense
Towing – Country

IMPORTANT NOTE:

Service provider towing contractors must ensure a dealer representative signs for all tows delivered to a servicing dealer

Towing for Passenger Vehicles

In order of preference:

  1. Closest authorised HSV/Holden servicing dealer
  2. Nearest club facility; at the request of HSV, Assist is authorised to provide emergency repairs to minimise disruption to the driver, if repairs can be completed within one hour and at a cost of less than $500 (inc GST). The cost of repairs will be on charged to HSV. If repairs cannot be completed the vehicle is to be towed at Assist expense to the nearest HSV authorised dealer.
Covered – up to 100km from breakdown location.
Additional Benefits
For out of hours, tow to nearest Service Provider facility first, then tow to as per numbered preferences above at next availability
See Country Towing benefits
Special equipment (e.g. go jacks, power winches, extended cables, 4WD towing vehicles)Covered – up to $250
Towing – Metro

IMPORTANT NOTE:

Service provider towing contractors must ensure a dealer representative signs for all tows delivered to a servicing dealer

Towing for Passenger Vehicles

In order of preference:

  1. Closest authorised HSV/Holden servicing dealer
  2. Nearest club facility; at the request of HSV, Assist is authorised to provide emergency repairs to minimise disruption to the driver, if repairs can be completed within one hour and at a cost of less than $500 (inc GST). The cost of repairs will be on charged to HSV. If repairs cannot be completed the vehicle is to be towed at Assist expense to the nearest HSV authorised dealer.
Covered – up to 50km from breakdown location.
Additional Benefits
For out of hours, tow to nearest service provider facility first, then tow to as per numbered preferences above at next availability
See Metro towing benefits
Special equipment (e.g. go jacks, power winches, extended cables, 4WD towing vehiclesCovered – up to $250
Unattended or Unlocated Vehicles

Service will not be providedCovered (callout charge only)
If a subsequent related call is received, service is to be arranged. As a result of the vehicle previously being unattended or unlocated, drivers are to be charged for the subsequent calloutDriver Expense
Wheels & Tyres

Tyre Replacement

Replace a damaged tyre / wheel with a serviceable, roadworthy and compatible spare/or tyre repair kit

Covered
Towing

Where the vehicle has a tyre repair kit (gel sealant and inflation pack) in lieu of a spare tyre, but the repair kit is not suitable to affect a temporary repair, towing to the nearest tyre repairer or dealer may be arranged

Covered
If repair is not possible (due to incompatible / unserviceable / unavailable spare, or unavailable / unmaintained gel repair kit, inability to remove locking nuts or where multiple wheels require changing) or multiple tyres tow to the nearest tyre repairer as per towing benefitsAs per Towing Benefits
Medical RepatriationShould the Driver or any passenger become ill or injured while driving 100 kms away from the registered home addressLimit $5500 (inc GST) per annum
Personal Incident Management

Eligible Customers must be over 100km from home

Limit – $1100 (inc GST) per annum

Accommodation

Conditions

  • When an eligible incident has occurred overnight accommodation may be provided subject to availability.
3 nights @ $132 per night (inc GST)
Car Hire

Conditions

  • Where available, car hire is to be similar to customer’s vehicle
  • Car rental benefits cover daily rental fee only. Surplus can be used to cover excess KMs. Benefit excludes: fuel, insurance, tax and/or stamp duty charges or relocation fees
5 days @ $110 per day (inc GST)
Accommodation and Car Hire3 nights @ $132 per night (inc. GST) and 3 days’ hire car @ $110 per day (inc. GST)
Alternative Transport

Conditions

  • Alternative transport to anywhere within Australia to owner/drivers choice of destination when the vehicle is unable to be repaired within 3 days, or when the driver requires return transport to retrieve the fixed vehicle
Vehicle Recovery to the designated location

Conditions

  • If the repair is likely to take more than 1 day the vehicle can be recovered to a dealer close to the driver’s home address or dealer at their intended destination anywhere in Australia for repair, at the driver’s request
  • OR

  • Once the vehicle has been repaired, the vehicle can be recovered to any location nationally at the request of the driver or dealer
  • OR

  • Return transport for one person to retrieve the repaired vehicle will be provided. Refer to Alternative transport PIM benefit
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Contact Alan Mance HSV


Sales Department

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Finance Department

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Parts Department

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Location

419 Barkly Street Footscray VIC 3012

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(03) 9396 8000

Alan Mance HSV


Trading Hours

  • Sales Trading Hours

    DayFromTo
    Monday8:30 am6:00 pm
    Tuesday8:30 am6:00 pm
    Wednesday8:30 am6:00 pm
    Thursday8:30 am6:00 pm
    Friday8:30 am6:00 pm
    Saturday9:00 am6:00 pm
    SundayClosedClosed
  • Service Trading Hours

    Please Note

    Service Open every 2nd Sat

    DayFromTo
    Monday7:30 am5:00 pm
    Tuesday7:30 am5:00 pm
    Wednesday7:30 am5:00 pm
    Thursday7:30 am5:00 pm
    Friday7:30 am5:00 pm
    Saturday8:00 am12:00 pm
    SundayClosedClosed
  • Parts Trading Hours

    DayFromTo
    Monday8:30 am5:30 pm
    Tuesday8:30 am5:30 pm
    Wednesday8:30 am5:30 pm
    Thursday8:30 am5:30 pm
    Friday8:30 am5:30 pm
    Saturday8:30 am12:00 pm
    SundayClosedClosed

Location

419 Barkly Street Footscray VIC 3012

Directions


Call Us

Sales Department

Call: (03) 9396 8000

Finance Department

Call: (03) 9396 8000

Service Department

Call: (03) 9396 8000

Parts Department

Call: (03) 9396 8000
(03) 9396 8000

Alan Mance HSV

419 Barkly Street Footscray VIC 3012

Directions


Sales Department

Call: (03) 9396 8000

Finance Department

Call: (03) 9396 8000

Service Department

Call: (03) 9396 8000

Parts Department

Call: (03) 9396 8000
(03) 9396 8000

Alan Mance HSV Service Centre

Book your service online

Your Details

Vehicle Details

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(03) 9396 8000